At SmartersTiVi, our unwavering commitment is to provide top-notch customer service and complete support tailored to your specific needs. Whether you’re seeking sales advice or require technical assistance, our dedicated team is ready to assist you. Our primary goal is to ensure your complete satisfaction with your purchase.

If, for any reason, the package you’ve chosen doesn’t meet your expectations, we encourage you to contact us without hesitation. Our devoted and efficient staff is entirely focused on resolving any issues and meeting your unique requirements. We place significant value on your feedback as it serves as a catalyst for the ongoing improvement of our services.

The refund process is only applicable for a period of 7 days and exclusively in the case of issues stemming from our server. The refund-related costs are covered on our end. However, if you request a refund without a valid reason, this is only possible within 3 days of your order and will incur a $24 fee to cover processing costs.

Beyond this period, we do not offer refunds. If you’re unsatisfied with the content, you have the option to change it within 25 days. If you wish to upgrade to a subscription offering richer content, additional charges may apply.

To initiate a refund request during this period, please follow the steps below:

1. Fill out our contact form to request a refund.
2. Ensure that the provided email address matches the one used during your subscription and purchase.
3. Include the invoice number to expedite the refund process.

We do our utmost to expedite the refund process, adhering to our policy and striving to return your funds as swiftly as possible. However, it’s essential to note that external factors such as payment processors, banks, and financial institutions can affect the time required for the refund to appear in your bank account, potentially extending the process up to 14 days.